Privacy policy
Martbafej values the privacy and personal information of its customers. This Privacy Policy explains how we may collect, use, store, and process information when you visit our website, browse products, place an order, or contact us.
1. Information We Collect
Depending on how you use our website and services, we may collect the following types of information:
- Contact information, such as your name, email address, phone number, and shipping address.
- Order information, such as purchased products, order numbers, order amounts, and order status.
- Transaction-related information, such as payment status and transaction records. Complete payment details are generally handled by the relevant payment service provider.
- Communication information, such as inquiries submitted through email or other customer support channels.
- Technical information, such as browser type, device information, IP address, and website access records.
2. How We Use Information
We may use the information collected for the following purposes:
- Processing orders, payments, and deliveries.
- Providing customer support and responding to inquiries.
- Handling return, refund, and exchange requests.
- Maintaining website operations and improving user experience.
- Identifying and addressing potential security risks or unusual activities.
- Complying with applicable legal obligations.
3. Information Sharing
When necessary to provide our website services, we may share certain information with relevant third parties, including:
- Payment service providers for transaction processing.
- Shipping and logistics-related parties for order delivery.
- Website technology, hosting, and maintenance service providers.
- Relevant authorities or parties when required by law or necessary to protect legitimate rights and interests.
We do not sell customers' personal information to third parties as a standalone product.
4. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support normal website operations, remember certain user settings, understand website traffic, and improve the browsing experience.
You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect the normal operation of some website features.
5. Information Security and Retention
We take reasonable technical and administrative measures to protect personal information against unauthorized access, use, disclosure, or damage.
Personal information is retained for a reasonable period necessary to fulfill the purposes for which it was collected or as required by applicable laws and relevant business needs.
6. Your Privacy Rights
Depending on applicable laws and the circumstances, you may have the right to request access to, correction of, or deletion of your personal information, and to raise questions or requests concerning its processing.
To exercise these rights, please contact us using the details provided in this policy. We may need to verify your identity before processing your request.
7. Children's Privacy
Our website is not specifically intended to provide services to children. We do not knowingly and actively collect personal information that children should not provide. If you believe such information has been collected improperly, please contact us so we can address the matter.
8. Third-Party Websites
Our website may contain links to third-party websites or services. These websites have their own privacy policies and information-handling practices. We do not control their content or privacy practices. We recommend reviewing their privacy policies before using their services.
9. Updates to This Privacy Policy
We may update this Privacy Policy due to business or legal requirements. The updated version will be published on our website.
10. Contact Us
If you have questions about this Privacy Policy or the handling of your personal information, please contact us:
- Email: [email protected]
- Phone: +86 15828568721
- Business Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)