Shipping policy
Martbafej aims to provide customers with a clear and convenient order delivery experience. Please review the following shipping policy before placing an order to understand our order processing times, estimated delivery times, and shipping fees.
1. Order Processing Time
Orders are generally processed within 1–3 business days. Order processing includes order confirmation, product preparation, and shipping arrangements.
Business days exclude weekends and applicable public holidays.
2. Shipping Time
After dispatch, standard shipping is estimated to take 7–15 business days.
The total estimated time from order processing to delivery is generally 8–18 business days. Actual delivery times may vary depending on the destination, shipping arrangements, weather conditions, holidays, and other circumstances beyond our control.
These timeframes are estimates and do not constitute a guaranteed delivery date.
3. Shipping Fees
Standard shipping fees are calculated based on the discounted merchandise subtotal:
- Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free standard shipping.
- Orders with a discounted merchandise subtotal below US$39.99 are subject to a standard shipping fee of US$12.99.
If other applicable charges are displayed at checkout, please refer to the information shown when submitting your order.
4. Shipping Address
Orders will be shipped to the address provided by the customer at checkout. Please carefully check the recipient's name, street address, city, postal code, and contact number before submitting your order.
If you need to change your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has entered processing or shipping.
5. Shipping Delays
In certain circumstances, orders may be delayed due to weather conditions, transportation network disruptions, customs processing, holidays, or other factors beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can assist you with an inquiry.
6. Contact Us
If you have questions about order processing, shipping fees, or delivery status, please contact us:
- Email: [email protected]
- Phone: +86 15828568721
- Business Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)