Refund policy

Martbafej aims to provide customers with a clear and reasonable after-sales support process. If you are not satisfied with a product or experience an issue with its quality or your order, please review our return and refund policy below.

1. Return Request Period

Customers may submit a return request within 30 calendar days of receiving their order.

When submitting a request, please provide your order number, product information, and reason for the return. If the product is damaged, defective, or different from what was ordered, please include relevant photos or additional details whenever possible.

2. Return Request Process

To request a return, please follow these steps:

  1. Contact our customer support team at [email protected].
  2. Provide your order number, product name, and reason for the return.
  3. Wait for our customer support team to review your request and provide further instructions.
  4. Follow the instructions provided by our customer support team to complete the return process.

Please wait for confirmation and return instructions from our customer support team before sending any product back.

3. Return Shipping Costs

For returns due to personal preference or a change of mind, the customer is responsible for the return shipping costs.

If a product has a quality issue, does not match the order, or is damaged during shipping, please contact us. We will review the circumstances and assist based on the specific situation and responsibility involved.

4. Refund Processing

After the returned product has been received and inspected, eligible refunds are generally initiated within 5–10 business days.

Refunds will be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer.

5. Exchange Requests

If you would like to exchange a product, please contact our customer support team with your order number, product information, and reason for the exchange. We will provide further instructions based on your specific situation.

6. Restocking Fee

Martbafej does not charge a restocking fee.

7. Contact Us

For return, refund, or exchange requests, please contact us:

  • Email: [email protected]
  • Phone: +86 15828568721
  • Business Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)